Terms
The terms procurement and finance ask about, in one place.
| Item | Terms |
|---|---|
| Entity | Stillmark Systems, LLC, Florida |
| Location | South Florida, Eastern time |
| Insurance | Professional liability and general liability, certificate on request |
| Independence | Stillmark sells no software or hardware and takes no referral fees or reseller margin |
| Continuity | Every system Stillmark touches has a runbook and runs in accounts you own, so your team or another vendor can pick up the work |
| Business hours | 8am to 6pm Eastern, Monday to Friday |
| Contract structure | Master services agreement plus a statement of work per engagement |
| Retainer term | Six-month initial term, then month to month with 30 days’ notice |
| Retainer tiers | Standard: 30 hours a month, acknowledged within four business hours. Essential: 15 hours a month, acknowledged by the next business day |
| Unused hours | Do not roll over |
| Work over eight hours | Its own statement of work with a fixed fee or a time-and-materials estimate |
| Hourly work | Billed in 15-minute increments |
| Payment | Net 15. Retainers invoiced monthly in advance |
| Rates | Fixed for 12 months from signature, then reviewed annually |
| Prices | In the proposal, not on the site |
